A hotel engineer who is a division or a department head, heads a team of men and women.

A successful hotel engineer is one who leads more than manages.

Leadership is the ability to inspire confidence and support among men and women on whose competence and commitment performance depends [1] .

A leader is effective when he/she understand his/her followers and is responsive to their individual needs.

Research by Jim Kouzes and Barry Posner has identified the five practices of exemplary leadership that make a significant difference in the performance of leaders and their followers: